If your Ballet wallet is lost or stolen, there is no way to recover the cryptocurrency stored on it.
Our company cannot help you to recover your coins because we do not have a copy of the private keys. Since private keys are not stored on the Ballet Crypto app, even if you still have the mobile device with the app installed, you will not be able to recover your coins. A Ballet wallet is a bearer asset like cash or gold; whoever has physical possession of it controls all of the coins stored on it.
Therefore we strongly advise you to keep your Ballet wallet in a secret, secure location. A general rule of good cryptocurrency security is to not let people know that you own any, so that you can avoid becoming a target of thieves.