If your tracking status shows “Delivered” but you haven’t received your order, possible reasons include:
- Package left in a safe place: Carriers may leave packages in secure locations such as your porch, mailbox, or behind a gate. Check around your property for any hidden spots.
- Delivered to a neighbor: If you weren’t available at the time of delivery, the package may have been left with a neighbor or another household member.
- Carrier error: Occasionally, tracking updates are prematurely or incorrectly. The package may still be in transit or awaiting delivery.
If you still cannot locate your order after checking these options, contact our customer support team. We will work with the carrier to resolve the issue as quickly as possible.