My transaction is confirmed but not showing in the Ballet app. What should I check?

If a transaction is confirmed on the blockchain but not showing in the Ballet Crypto app, check the following:

1. Confirm the receiving address is the exact address shown in your Ballet app for that asset.
2. Confirm the sending platform used the same network shown for the deposit address of your Ballet wallet, such as ERC20, BEP20, Polygon, or another supported network.
3. Confirm the asset has been added or activated in the Ballet app. For ERC20 and BEP20 tokens, you may need to add the token by contract address. (please read the details here)
4. Refresh the app and make sure you are using the latest version available for your region.

If the transaction used an unsupported network, such as Base when Ballet only shows an ERC20 address, the funds may not appear in the Ballet app. Ballet cannot reverse blockchain transactions.

Please contact at support@ballet.com to verify if the network is supported or not. When contacting Ballet Support, provide the transaction ID/hash in text format, the network used, the asset name, and a screenshot of the sending platform transaction details. 

For possible wallet-owner recovery options after an unsupported-network deposit, see the FAQ: How can I export assets sent to a Ballet address on an unsupported network?